Isn’t it a little sad that marketers have to be concerned about offending clients if they wish them a Merry Christmas? The truth is whether your business shares Merry Christmas or Happy Holidays you might offend some. However, the facts are that more people use Merry Christmas than Happy Holidays. So, is it okay to wish your customers Merry Christmas?

Online

In today’s world, the majority of people vet companies online before visiting a brick and mortar store or making an online purchase. When folks are searching for holiday products what words do they search? I completed two searches on Goggle Keyword Planner, Merry Christmas and Happy Holidays. Here are the top search results.

Adwords Keyword Planner Partial Results

Merry Christmas

Keyword Searches Per Month
Merry Christmas 1 to 10 Million
Christmas Shop 10 to 100 thousand
Christmas Holiday 10 to 100 thousand
Christmas Website 1 to 10 thousand

 

Happy Holidays

Keyword Searches Per Month
Happy Holidays 100 to 1,000
Happy Holiday 100 to 1,000
Happy Holiday Travel 100 to 1,000
Happy Holiday Season 100 to 1,000

I don’t profess this article to be all encompassing. It’s not a scientific treatise. It’s an indication of the mindset of people. Folks, including your customers, search happy holidays less than 10% of the time compared to Merry Christmas.

Face to Face

If people are searching Merry Christmas at a rate that’s 90 % higher than Happy Holidays, doesn’t it make sense that the majority of customers who walk into your store prefer Merry Christmas? Again, this isn’t a whitepaper, but the search numbers don’t lie. Will you possibly offend someone by saying Merry Christmas? Yes. Will you put off more by saying Happy Holidays? Yes. Will a large percent of your clients appreciate and respect you for saying Merry Christmas? I think so. Should you wish your customers Merry Christmas?

Collateral Material and Advertisements

I asked a friend who is a VP of marketing how she reacted when she received a Holiday card as compared to a Christmas card. She shared that it didn’t much matter to her. However, for her organization, she steered clear of Merry Christmas and stuck with Happy Holidays for all of their advertising and collateral materials. Was that the best strategy? It was for her.

What’s the Best Answer for you?

The best answer for you is to consider how your customers will react. I don’t have the best answer for you, your customers do. What do your clients want to hear this Christmas, Merry Christmas or Happy Holidays? Should you say Merry Christmas or Happy Holidays. As for me, I wish you a Merry Christmas and a Happy Holiday season.