• Smiling worker doing her job with a headset while looking at the camera
27 05, 2016

Customer service so good I had to share

By |May 27th, 2016|Sales & Marketing|

I recently published a book. The New Manager’s Workbook: A crash course in effective management. I excitedly went to Amazon and searched the title. It came up on the first page! It looked great. There it was, my book, for all to see—except in the review it said it was written by Randy Clark from […]

  • business people
26 05, 2016

Death of THE Salesperson

By |May 26th, 2016|Sales & Marketing|

The day of the fast-talking, door knocking, drink buying, salesperson are quickly approaching their end. Old-fashioned 20th-century methods of selling are being made obsolete by the consumer’s access to information. People don’t want to be sold—they want to be advised.

Consumers no longer need a salesperson to sell them on a product when they can find […]

  • Boss
25 05, 2016

Confessions of an Extrovert or How to Manage Extroverts

By |May 25th, 2016|Human Resources|

I’m an extrovert. If there was anything such as an extra-extrovert, that’s me. I have my good points, and I know I have my challenges. I can be a handful. If you know me and think I’m overbearing, annoying, and outrageous, you should have seen me 30 years ago. The thing is, I’m not difficult […]

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23 05, 2016

Are Consumers Impressed by your Fleet Graphics? 

By |May 23rd, 2016|Vehicle Wraps & Graphics|

Are your vehicle graphics getting the job done? Vehicle graphics can make an impact, unfortunately, that impact can be good or bad. Car and truck wraps done right can be a tremendous asset for any organization, while adhesive vinyl decals and graphics done poorly can have the opposite effect. It may be that most vehicle […]

  • networking
20 05, 2016

6 Useful Networking Hacks for your Next event

By |May 20th, 2016|Social Media & Networking|

Even the best networkers occasionally drop the ball at networking events. The most gregarious extroverts may lose sight of the brass ring. Spending all of your time with friends at a networking event isn’t networking. It’s a night out with friends. There’s nothing wrong with that, but don’t fool yourself into believing you’re networking. Standing […]

  • trade show
19 05, 2016

How to Engage Prospects at a Trade Show

By |May 19th, 2016|Trade Shows & Events|

Last week, my wife and I walked a large flower and patio show. It was her idea. I’ve worked so many shows that it’s not my idea of fun. However, we had a good time. We enjoyed the outdoor living displays, saw a few new products and talked to a couple of vendors who knew […]

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18 05, 2016

Have you Scheduled a Blood Drive?

By |May 18th, 2016|Giving Back|

For several years, TKO employees have donated blood to the Indianapolis Blood Center. The last few years I’ve been privileged to organize the blood drive. The team at the blood center deserves the lion’s share of the credit—they make it easy. The Blood Center Coordinator Corner offers tips and tutorials as well as handouts, posters, […]

  • FAQ
16 05, 2016

FAQ: How long will vehicle graphics last?

By |May 16th, 2016|Vehicle Wraps & Graphics|

There are multiple factors involved in determining the lifespan of any vehicle graphic, but in general, a quality installation can be expected to last 5 years, occasionally longer. Here are some of the things that can shorten or lengthen the life of an adhesive vinyl wrap or decal.
8 Keys to Vehicle Graphics Longevity
Material – […]

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13 05, 2016

What I learned Posting a Twitter Poll

By |May 13th, 2016|Social Media & Networking|

Have you posted a Twitter poll? If you have, let’s talk. If it was a success, let’s talk now. I ran four related poll questions on two days at different times, and the results may be best described as…interesting. Did the polls make an impact? Not really. Could they? I’m not sure, but I believe […]

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12 05, 2016

The Top Ten Fun Things to Do in Indy this Summer

By |May 12th, 2016|Indianapolis Events|

I love my town Indy. Watching the transformation from sleepy Naptown, when I worked downtown in 1971, to the dynamic international city Indianapolis is today—has been breathtaking.

Indianapolis has ten fun things to do every day let alone the entire summer. So how can I possibly narrow it to ten for the summer? I can’t. All […]